Responsible Gaming at Yako
Welcome to Yako, where your safety and well-being are our top priorities. We believe that gambling should be a fun and entertaining activity, enjoyed within safe limits. We are fully committed to promoting responsible gaming and supporting our players in maintaining control over their gambling habits.
Our Commitment to Responsible Gambling
Yako operates under the strict regulations of the United Kingdom Gambling Commission (UKGC), ensuring that we meet all legal requirements for player protection. We provide a secure, fair, and transparent environment where you can enjoy gaming responsibly.
We understand that for some, gambling can become problematic. That is why we offer a comprehensive range of tools and resources designed to help you manage your play and prevent gambling-related harm.
Responsible Gaming Tools
To help you stay in control, Yako offers the following features:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit to control your spending.
- Wager and Loss Limits: Define maximum amounts you are willing to wager or lose within a specific time frame.
- Session Time Limits: Choose how long you want to play and receive reminders or automatic logouts once your session time ends.
- Reality Checks: Receive periodic notifications during your gaming sessions to help you stay aware of the time spent playing.
- Self-Exclusion: Temporarily or permanently block access to your account for a period ranging from 24 hours up to several years.
- Account Closure: Request permanent closure of your account if you decide to stop gambling altogether.
Recognising the Signs of Problem Gambling
It is important to be aware of behaviours that may indicate gambling is becoming a problem. You might want to seek help if you:
- Gamble to make money or chase losses.
- Borrow money or use credit to gamble.
- Spend more time or money gambling than you intended.
- Neglect work, family, or social commitments due to gambling.
- Hide your gambling from friends or family.
- Use money meant for essentials such as rent, bills, or groceries to gamble.
- Feel anxious, restless, or irritable when not gambling.
- Constantly think about gambling or planning your next bet.
If any of these apply to you or someone you care about, we encourage you to take immediate action and seek support.
Tips for Responsible Gambling
To help maintain a healthy relationship with gambling, consider the following advice:
- Set a budget before you start and stick to it.
- View gambling as entertainment, not as a way to make money.
- Never gamble with money you cannot afford to lose.
- Do not chase losses—accept them as part of the game.
- Take regular breaks and avoid long sessions.
- Avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs.
- Balance gambling with other hobbies and social activities.
- Use the responsible gaming tools available on Yako to help control your play.
Self-Assessment and Support
If you are uncertain about your gambling behaviour, we recommend taking a self-assessment quiz, which can help you evaluate your risk level. Our Responsible Gambling Team is also available to provide confidential advice and assistance.
You can contact us at [email protected] or use our Live Chat service for immediate support.
Account Limits and Self-Exclusion Process
Yako offers flexible options if you wish to take a break or stop gambling:
- Temporary Self-Exclusion: Choose to exclude yourself from playing for a minimum of 24 hours up to 6 months or longer, depending on your needs.
- Permanent Self-Exclusion or Account Closure: Contact our Customer Support team to initiate permanent exclusion or account closure. Please ensure you withdraw any remaining funds before closing your account.
- Reactivation: Accounts closed for reasons other than problem gambling may be reactivated upon request, subject to review by our Responsible Gambling Department. We reserve the right to refuse reactivation to protect player welfare.
Protecting Minors
Yako strictly prohibits gambling by anyone under the age of 18. We employ rigorous age verification checks and use advanced technology to prevent underage access to our site.
We also recommend that parents and guardians use parental controls and filtering software such as Net Nanny or Qustodio to help protect children from exposure to gambling content.
Keep your login details confidential and never share your account with others, especially minors. Always log out after playing and avoid saving passwords on shared devices.
For more information on online safety for children, please visit www.betterinternetforkids.eu.
External Support and Resources
If you or someone close to you is experiencing difficulties with gambling, help is available. We encourage you to reach out to professional organisations dedicated to supporting those affected by gambling harm:
We also recommend downloading tools such as BetBlocker, which allow you to restrict access to gambling sites across multiple devices.
Contact Us
If you have any questions or concerns about responsible gambling at Yako, please do not hesitate to contact our Responsible Gambling Team. We are here to support you and provide guidance whenever you need it.
Email: [email protected]
Live Chat: Available on our website during opening hours
Remember: Gambling is intended to be a form of entertainment. Always play responsibly, stay in control, and seek help if you feel your gambling is becoming a problem.
