Privacy Policy

Welcome to Yako’s Privacy Policy. This document explains how we, Yako (“we,” “us,” or “our”), collect, use, process, store, and protect your personal information when you access or interact with our website located at yako.gb.net and our associated services. By using our platform, you agree to the terms set out in this policy. If you do not agree with any part of this policy, please do not use our services.

1. Data Controller

The data controller responsible for your personal information is Yako, registered and operating under the laws of the United Kingdom. For any questions or concerns regarding your personal data or this policy, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process the following types of personal data:

Full name
Email address
Contact telephone number
Residential address
Date of birth and gender
IP address and device information (including browser type and operating system)
Account registration details and preferences
Transaction records including deposits, withdrawals, and payment methods
Usage data such as login times, game activity, and session duration
Identity verification documents (e.g., passport, driver’s license) to comply with UK Gambling Commission regulations
Sensitive data such as health information or ethnicity, only if voluntarily provided for responsible gambling or self-exclusion purposes
Information from third parties, including fraud prevention agencies and credit reference services

3. How We Use Your Information

Your personal data is used for the following purposes:

Creating and managing your account
Verifying your identity and age to comply with UK legal requirements and prevent underage gambling
Processing financial transactions securely and efficiently
Ensuring compliance with anti-money laundering (AML) and responsible gambling obligations
Providing customer support and responding to enquiries
Sending service-related communications such as account notifications and updates
Managing marketing communications, but only if you have explicitly consented
Personalising your experience and tailoring offers based on your preferences
Analysing usage data to improve our services and detect fraudulent or suspicious activity
Maintaining security and preventing unauthorised access or abuse

4. Legal Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005. Our lawful bases include:

Performance of a contract: processing is necessary to provide you with our gambling services
Legal obligation: compliance with regulatory requirements such as age verification, AML, and responsible gambling
Consent: where you have given clear permission, for example for marketing communications
Legitimate interests: for fraud prevention, service improvement, and security, balanced against your rights

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above and to comply with legal and regulatory obligations. Typically, we keep your data for up to five years after your account is closed or inactive, unless a longer retention period is required (e.g., self-exclusion records or ongoing investigations).

6. Marketing Communications

If you have opted in, we may send you promotional messages about our services or those of carefully selected partners. You can withdraw your consent or update your preferences at any time via your account settings or by following the unsubscribe instructions in our emails.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Ensure the proper functioning and security of our website
Remember your preferences and settings
Analyse website traffic and user behaviour to improve our services
Deliver personalised advertising based on your interests

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect your user experience or prevent access to some features.

8. Sharing and Transfers of Data

Your personal information may be shared with:

Service providers such as payment processors, identity verification agencies, and technical support providers
Regulatory authorities including the UK Gambling Commission and law enforcement bodies, where required by law
Affiliated companies within the Yako group
Third parties you have authorised us to share your data with

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner’s Office (ICO).

9. Security Measures

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. This includes encryption, secure servers, access controls, and regular security assessments.

10. Your Rights

You have the following rights regarding your personal data:

To be informed about how your data is processed
To access the personal data we hold about you
To request correction of inaccurate or incomplete information
To request deletion of your data in certain circumstances
To restrict or object to processing based on legitimate interests or direct marketing
To receive your data in a portable format
To withdraw consent at any time without affecting prior lawful processing
To not be subject to decisions based solely on automated processing that significantly affect you

To exercise any of these rights, please contact us at [email protected]. We will respond in accordance with applicable data protection laws.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. We encourage you to review this page regularly. Your continued use of our services after updates constitutes acceptance of the revised policy.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) via their website: https://ico.org.uk.

13. Responsible Gambling

Yako is committed to promoting responsible gambling. If you feel you need assistance or support, please visit BeGambleAware, a trusted UK organisation offering confidential help and advice.